ZORIQA AI Privacy Policy

Last updated: September 8, 2026

Contact: hello@zoriqa.ca

ZORIQA AI provides AI reception and business automation services. This policy explains how we collect, use, disclose, store, and protect personal information through our website, demo requests, calls, and client services.

Information we collect may include name, business name, email address, phone number, role, inquiry details, call details, call summaries, transcripts, recordings where enabled, appointment preferences, and business setup information such as hours, services, locations, FAQs, escalation contacts, and approved call instructions.

We use this information to respond to inquiries, provide demos, operate AI reception workflows, answer calls, capture leads, prepare summaries, support appointment requests, send notifications to client systems, maintain service quality, troubleshoot issues, protect security, and meet legal obligations. We do not sell personal information.

When a client uses ZORIQA AI, calls may be answered by an AI assistant. Calls may be recorded, transcribed, summarized, and shared with the business contacted where recording or transcription is enabled and appropriate notice or consent has been provided.

Clients are responsible for making sure their callers, customers, patients, and staff receive any required notices and consents for AI answering, call recording, transcription, appointment intake, and sharing information with connected systems.

Service providers may help us operate the service, including voice, AI, automation, email, calendar, spreadsheet, CRM, website hosting, analytics, storage, and security providers. These may include Twilio, Vapi, Make, Google Workspace, and other tools configured for a client.

Some clients may operate in healthcare, wellness, dental, clinic, or related sectors. If ZORIQA AI is used where personal health information may be collected, additional privacy requirements may apply, including Ontario PHIPA where applicable. ZORIQA AI should not be used to handle personal health information unless the client has confirmed the proper agreement, consent, safeguards, retention rules, and deletion process are in place.

We keep personal information only as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted by law. Individuals may contact hello@zoriqa.ca to request access, correction, or deletion. Some requests may need to be directed to the client business because ZORIQA AI may process information on that client's behalf.

We use reasonable administrative, technical, and organizational safeguards. No internet, phone, AI, or cloud service can guarantee absolute security.

We may update this policy from time to time. The updated version will be posted with a revised date.