ZORIQA AI Terms of Service

Last updated: September 8, 2026

Contact: hello@zoriqa.ca

These terms apply to ZORIQA AI's website, demos, AI reception services, business automation services, and related support.

ZORIQA AI provides AI call answering, caller intake, lead capture, call summaries, appointment request workflows, email notifications, calendar checks, CRM or spreadsheet updates, and related automation. Exact services depend on the client's selected package, approved setup, connected tools, and written arrangement.

ZORIQA AI is not designed for emergencies, urgent medical issues, legal emergencies, safety-critical situations, or any situation where a missed, delayed, incomplete, or inaccurate response could cause harm. Clients must not present ZORIQA AI as an emergency service and must provide callers with appropriate urgent-care or emergency instructions.

Clients are responsible for providing accurate business information, approved scripts, hours, services, escalation rules, appointment rules, and connected tool access. Clients are also responsible for reviewing AI behavior, monitoring leads and call summaries, responding to customers, obtaining required notices and consents, and making sure their use of ZORIQA AI complies with applicable laws and professional obligations.

AI systems can make mistakes. ZORIQA AI may misunderstand callers, miss details, provide incomplete information, or experience service interruptions. Clients should review important summaries and should not rely on ZORIQA AI as the only method for important, urgent, regulated, or sensitive communications.

Clients in healthcare, wellness, aesthetics, dental, legal, financial, insurance, or other regulated sectors are responsible for confirming that their use of ZORIQA AI is permitted by their laws, professional rules, privacy obligations, and customer or patient consent requirements.

Where call recording, transcription, or AI analysis is enabled, clients are responsible for proper notices and consent where required.

ZORIQA AI may connect to third-party tools such as Twilio, Vapi, Make, Google Workspace, CRMs, calendars, spreadsheets, and hosting providers. ZORIQA AI is not responsible for third-party outages, errors, restrictions, data loss, or service changes.

Clients must not use ZORIQA AI to violate laws, mislead callers, collect information they are not allowed to collect, send spam, handle emergencies, or collect passwords, payment card numbers, government identification numbers, or highly sensitive information unless a specific written compliant setup is in place.

Fees, billing, setup, cancellation, usage, and overage terms will be described in the client's package, invoice, order form, or written service agreement.

To the maximum extent permitted by law, ZORIQA AI is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages. ZORIQA AI's total liability is limited to the amount paid for the affected service during the three months before the claim, unless a different limit is required by law or agreed in writing.

These terms are governed by the laws of Ontario and the applicable laws of Canada unless a separate written agreement states otherwise.